Operational Model

North Coast, our vertically integrated property management group, has been delivering exceptional outcomes for more than 20 years, driven by five enduring principles.

Principle 1

We value online reputation as our most powerful tool for proving excellence. 

26% Higher


Our average property ratings and reviews across the portfolio are 26% higher than the national average.

#1 in California


The Lark in San Mateo, CA, is the most positively reviewed apartment community in California, out of over 20,000 other multifamily properties. The Upland, Upland, CA, is also in the top 10 for the state.

Elite 1%


We have multiple properties on the JTurner Elite 1% list for highest rated communities across the US.


 

Principle 2

We believe happy team members drive market outperformance.

Our latest employee survey results showed that:

  • 97% of employees feel overall satisfied with their jobs
  • 98% of employees feel connected to their coworkers
  • 99% of employees feel they have space to address concerns with leadership
Principle 3

We embrace emerging technologies to reshape resident engagement, streamline operations, and drive higher efficiency standards.

Principle 4

We develop meaningful brands that influence every community touchpoint.

Principle 5

Through our Impact Program, we place sustainability and human connection at the heart of every business plan. 

Up Next

Learn About 
Our Impact Program